Customer Testimonials

 

If you ever want to get a car there ask for Leon. He was patient with my "tough customer" Asian parents,  as well as gave me a thorough tutorial of how to utilize the car to the fullest.

If you are looking to buy a civic you should visit this place. My parents spent a whole week searching for civic deals, and found the best deal here.
S. N. 2/13/2012

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this is the easiest car buying experience that I've ever experience! anyone that is shopping for a Honda should go through the internet department. they were upfront and they got me out of the dealership in an hour. it helps when u know what you want and deal with a knowledgeable staff. my sales guy and his director made the process very enjoyable and that's not a typical car buying experience.

Tammi W.  12/19/2011
 
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Honda of Pasadena has the best customer service and amazing service dept!  Everyone is extremely nice and goes above and beyond my expectations!!

Katy L.    8/5/2011

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I am not that familiar with cars , not at all... but I will tell you that my first car was a Honda Fit 11years ago! This was Before the Fit was here in the states.
And in-between I have driven other brands, all very nice but I always seem to go back to Honda!
I love Honda;)
So today I upgraded my CR-V today and love it even more.
Perfect for carrying my friends around or rolls of fabric for my line.
I can see us getting along REAL WELL!

Thank you Ed at Honda Pasadena;)

- Posted with Love using BlogPress from my iPhone

Friedia N.  8/5/2011
 
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Just recently bought my Accord here and it was honestly the best experience ever! The customer service is excellent and the staff is very friendly and accommodating, even down to my kids! High recommendations all around-- I even got members of my wife's family to purchase from here. I know they have glowing praise as well.
 
Joel & Rocelle P.  6/2011
 
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I leased my Accord last August and couldn't be happier! Going with Honda of Pasadena was a great decision. Jeff Durant was a great help throughout the process, great service, great car, 2 thumbs up!
 
John B.  6/2011
 
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We leased two cars from Jeff Durant within a three month period. The overall experience was very nice - informative and helpful people at every step of the process.
 
Ramzi H. 6/2011
 
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Having recently lost my daily driver of seven years to a reckless motorist, I dreaded the reality of having to go shop around dealerships and wade through ridiculous markups, endless haggling, and other BS by salespeople and finance managers.  My better half had just picked up a new set of wheels, but only after sternly refusing the finance manager's numerous attempts to undo the deal we made for the monthly payments by tacking on other useless services along with his dirty trick of making us return to the dealership several more times before finally allowing us to take delivery.

Now for the last 10 years, I was a Toyota guy.  I knew which dealerships were good and which ones practically sucked and earned the "stealership" moniker.  After deciding to jump off the Toyota bandwagon, I decided to go the Honda route after some advice from my trusted mechanics.  So it was back to square one.  I had no idea who was good, who was bad, and who was going to try to rip me off.  Thanks to fellow Yelpers and friends via word-of-mouth, I knew to stay far away from the Honda "stealerships" in my neck of the woods.

After some research I knew exactly what I wanted and was down to Honda of Pasadena and another nearby Honda dealer.  I tried the other one first but was tossed around their phone system like a hot potato while trying to inquire about the availability of new Honda Fit Sports.  I finally got my answer after several attempts:  Sorry.  Not until July.  Scratch them.  That left Honda of Pasadena, the only other dealer which seemed to have a decent rating on Yelp.  I was connected to Carlos in sales, who was more than eager to help me out.  OK, there were several Fit Sports...it was just a matter of finding the right color.  So we made the 60+ mile trek up to see for ourselves and hopefully leave with a pretty good deal (and a new Fit Sport).

Well, not only did I get a pretty good deal on one, but I had a very knowledgeable salesman who came through for me on that deal.  And what do you know?  It was Carlos.  Not only did he come through, but I actually didn't have to haggle in finance.  A short time had passed between sitting down, signing the paperwork, and getting the keys.

I must say that the car buying experience here was pretty painless.  As for service I have my trusty mechanics back in OC.

 J.P.A.,    5/29/2011
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Bought both my Odyssey and Accord from here. They are the best. Tanya, our sales person, was thorough in explaining all our options and was not pushy like other dealerships. Thanks Tanya and Honda of Pasadena!
 
Nghia T.  5/2011
 
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I bought both of my Honda Accords through the internet services at Honda Pasadena. Thank you for a hassle free experience and great deal. Tanya helped me both times and I can't be happier. I will continue to recommend her to everyone who wants to buy a Honda.
 
Katie Y.  11/2010
 
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We bought our Honda Pilot at Honda of Pasadena in 2006. We have continued to have our car serviced there ever since and have been very happy over the last 4 years.

The servicing/repair department has been truly excellent, in particular.

First, they have very convenient hours for overnight and weekend servicing for those of us with a busy work week.
Second, they do an excellent job. I have gone for servicing on average about twice a year and the car runs smoothly between servicing intervals. (A tribute to the quality of the car and the quality of the maintenance, I believe.) Third, cost is a bit more than a non-dealership, but Honda of Pasadena does have coupons/incentives which can help lessen the financial cost.

All in all, we are very happy with Honda of Pasadena and will buy a mini-van there in 2011 as continuing customers!
Alan S. 10/4/10

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After buying my hybrid civic last February I have relied solely on Honda of Pasadena's service department for all of my oil changes, check ups and services. The staff is really helpful and efficient. They care about your car and notify you if there are any minor services that need to be done - without being pushy. I believe that if you keep up with the maintenance of your car then it will last longer and i know that Honda of Pasadena will help my car run smoothly.
Emily D. 9/23/10

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I really love Honda of Pasadena. I am especially impressed by my service person Demitra Lopez. I find that she is professional and thoroughly knowledgeable about Hondas and Servicing them. Even when I am in a rush they manage to get me in and out of there and give me a ride to work. As for the pricing on service, I find it competitive and the coupons that I receive in the mail are always helpful too. I have also dealt with the sales staff at Honda and highly recommend them as well. I hope they are around for a very long time - Plus I love my Honda Pilot!
Rebecca H. 6/23/10

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I've been taking both my Honda's here for several years now, and I absolutely swear by these guys. The service dept is prompt and polite, and the parts guys are the coolest. Ben S. 4/27/10


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My husband and I have been going to Honda of Pasadena service dept for the past 5 years. We currently own an Odyssey and a Fit. The service advisors are very friendly and knowledgeable. They explain things clearly and keep you updated about what's happening with your vehicle during the day if issues arise. We are very pleased with the service dept overall.
Christina 7/20/10

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As one of those ubiquitous "little old ladies" from Pasadena, peace of mind is my number one concern. It's important to me to have faith that my car, a Honda Accord 2001, is mechanically safe and well cared for. Therefore, I have always taken it to a Honda dealer for service. Somebody frequently tells me about such-and-such a garage that would do the same thing for less money. I've never done the research to find out! My question? How can any mechanic know Hondas better than a Honda dealer? I trust Honda to be honest about recommended repairs and service, careful to explain why they are necessary, and as concerned about my safety as I am - well, almost!

J. Roach 7/13/10

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My husband and I have been taking our 2005 to Honda of Pasadena for 4 years now. They have night service where you drop you car off in the evening and pick it up in the morning. It is so convenient to not have to wait while your car is being serviced. Since they have shuttle pick up and drop off it makes it even more convenient. They even wash the car. I am so happy we live near Honda of Pasadena the staff is friendly and the night service advisors, Mike and now Joe have always been thorough. I will go no where else.
Robin S. 6/12/10